The hotel comprises a total of 563 rooms spread over 27 floors. There are several bars including Hamburg's highest bar on the 26th floor with unique panoramic views, various restaurants (some including non-smoking areas) and a public Internet terminal with WLAN. There is also a bicycle rental facility in the hotel. 24-hour room service is also on offer within the hotel. Those arriving by car may take advantage of the car park or (for an additional fee) garage.